Need a Service Agreement drawn up?

A Service Agreement, also known as Service Level Agreements, is a legally binding contract, typically between two parties, that outlines how specific services are provided to a customer in return for payment of a fee to the service provider.

Well-drafted service agreements are essential for businesses looking to set clear expectations when working with another company or customer. 

When contracting for services, it is important to set clear expectations of what services are to be provided and how and when these will be paid for. Equally, it is important to ensure there is a process and documentation for how things are managed should anything go wrong.

Service agreements typically include:

• The services and their regularity
• Expected service levels that will allow the customer to understand exactly what they will be receiving
• Anything that the customer needs to do or provide to enable the supplier to deliver the service
• A clear mechanism for the parties to resolve any issues that arise within the agreement period

As they work as dispute resolution mechanisms, it’s vital that service agreements are drafted clearly and correctly. Our Commercial Solicitors can help you to do this, call us on 0203 007 5500.

Your service agreement will outline whether you have a “cooling off period”. which is typically a timeframe at the start of the contract in which you can cancel should you wish to.

Beyond this, your service agreement will outline how either party can cancel and may include clauses such as notice periods and penalties in this instance.

If you believe that you are not receiving the service, or level of service, that is stated in the service agreement you may have a legal case to exit the agreement but it’s crucial that you consult a solicitor to understand your rights.

A solicitor can support you with multiple elements of a Service Agreement, from initially reviewing or drafting the agreements, to negotiating between parties and advising on the legalities of the document.

They can also ensure your agreement is legally binding, clear and precise which minimises disputes down the line.

Our dedicated corporate solicitors have substantial experience in drafting and negotiating Service Agreements.

If you need a Service Agreement drafted or reviewed by a solicitor, we can help. Just give us a call on 0203 007 5500.

Our Corporate Commercial Team have extensive experience on a wide range of matters across a broad selection of sectors. We offer pragmatic advice and solutions that pre-empt common issues within these agreements ensuring you are fully aware of the full scope of the agreement.

We advise businesses of all sizes, from start-ups to multinationals from our offices in London and Brighton.

Our highly experienced team are here to help steer your business to the right outcomes at all stages of your journey.